Program Introduction

TechMate Vision:
To provide Nissan and Infiniti dealers the best informational resources and program to purchase quality tools to meet the service requirements of Nissan and Infiniti vehicles.

TechMate Mission Statement:
To provide Nissan and Infiniti Dealers with the "Best in Class" tools they need to "fix it right the first time," with the speed and follow-up they expect, at low prices, under a TechMate program umbrella.

Program Advantages:
The TechMate Tools Program offers dealers these advantages:

• All required and recommended TechMate Special Service Tools.
• Tools specifically selected for its performance on Nissan and Infiniti vehicles.
• Convenient billing terms: NVA account, Credit Card or financed.
• Dedicated toll-free phone and fax numbers for all your program orders and inquiries.
• Easy-to-use online catalog.
• Administration by a proven leader in the tools industry.

Customer Service

TechMates objective is to help Nissan and Infiniti dealers increase the level of customer service satisfaction through a total commitment to quality and value. If you have any questions, concerns, or suggestions, please contact a customer service representative from 7:00 AM until 7:00 PM CST, Monday through Friday by using the toll-free phone number, 833-397-3493. The representatives are happy to assist you in any way they can.

General Information

Catalog:
To view Special Service Tools, click "Online Catalog" and then expand the Tools product tree.

How to Find Items:
You can navigate through your tools program catalog in several ways:

You can locate items using the item search or keyword search. You can also browse the catalog using the category selection. All prices displayed are current.

How To Order

We offer two convenient ways to order, by the online catalog, and toll-free phone:

• To order by the online catalog, use the Online Catalog button on the home page to browse the catalog and select items for purchase. The application will walk you through the checkout and payment procedures.
• To order by phone, call 833-397-3493. Customer service representatives are available from 7:00 AM until 7:00 PM CST, Monday through Friday.

Price Information:
Purchasing through the program offers every day low prices. Current pricing is listed on the product pages of the on-line catalog. If you need pricing assistance or are unable to locate an item you believe is in the program, contact a customer service representative at @ViewBag.TollNumber. We will be happy to provide you with the appropriate information.

Freight Policy:
Freight charges are added to the order and charged to you separately from the item. A freight estimate can be provided upon request.

Warranty: Essential Hard tools carry a lifetime warranty. Essential diagnostic or soft tools carry a 1 year warranty. Other products carry the manufacturers warranty. Please contact an EQS customer service representative if you need help with coordinating warranty information or service.

Payment Options

Bill To NVA Account:
• Freight, installation charges, and applicable taxes, when not included in the purchased price, are added to the tool price and included in the amount charged to your Parts Account.


Direct Billing (net term 30 days)
• TechMate program will invoice the dealer directly with Net 30 Payment terms.

Delivery, Installation and Training

Delivery, Installation and Training:

Every effort is made to ensure a timely delivery of your order. Most tool orders will ship within 24 hours. Most tools will ship directly from the manufacturer and will ship within 72 hours. Some equipment, such as lifts, are built to order and a ship date will be quoted.

TechMate makes an effort to ensure that, when possible, large equipment (such as special tools storage cabinets) are delivered on trucks equipped with hydraulic tailgates to facilitate unloading. However, unloading of tools is your responsibility. You should ensure that a fork lift or equivalent is available at time of delivery of the tools.

UPS Next Day Air and UPS Second Day Air orders must be received by 10:00am Central for same day shipping for product that is in stock. Please note that orders may take 24-48 hours to ship as fulfillment may be subject to our suppliers' cut-off times, processing, and lead-times.

Setup and Installation:
Some tools in the program requires professional installation. Customer service representatives will advise you of any installation needed, and they can recommend a local installer for most of the tools in the program. Suppliers in the program will use their factory-trained people or an independent installer that they have trained.

Any installation outside the normal installation required for the tools (such as moving or installing power sources, air lines, ventilation, drains, or any other form of facility modification) is your responsibility and may not be charged to the dealer's Balance Forward Account.

We can recommend or arrange for local installers for most of the products in this program; please notify a customer service representative if you want help with installation.

Training:
On most major pieces of equipment, the supplier provides training at no additional cost. The training covers controls, safe operation of the tools, and maintenance requirements.

Some suppliers also provide specialized training. To take advantage of this type of training, contact customer service to learn exactly what the supplier offers, including training schedules, cost, etc.

Tool Safety

Safe tool use is everyone's business, and responsibility. Wearing safety goggles is one of the most important things you can do, especially when working with striking tools or power tools that rotate. The products in this catalog are produced by a wide variety of manufacturers and they all provide good advice on how to use their products safely. We recommend that you read and follow all manufacturer's warnings. Protect yourself and those around you.

Do It Safely! Wear Safety Goggles.
Use the Right Tools. Use the Tool Properly.
Maintain the Tool Regularly. Do It Right!